e-government
- It resulted from the pressures of the digital revolution and the demand to transform state operations into the world of electronic business.
- It is based on the use of technical and electronic means to serve the interests of citizens, both individuals and institutions, without the need for service seekers to move between government departments.
- It represents the reinvention of governmental procedures and operations through modern methods that integrate information, ensure interoperability, enable access to data, and allow the use of services through virtual websites on the internet.
Pillars of E-Government:
1. Readiness and capability of government sectors:
This refers to the ability of various government sectors to provide services electronically through an infrastructure that enables fast electronic information exchange and ensures security.
2. Digital awareness dissemination:
This involves opening opportunities for expertise related to e-government services, deepening understanding among managers and IT personnel in government sectors, and raising public awareness of the benefits of the digital environment and how to benefit from e-government services.
Objectives of E-Government:
- Improving user satisfaction:
Providing easy services, reducing time, and ensuring accurate data as needed (e.g., medical records). - Reducing government costs:
Integration and automated data exchange, improving workflow processes, reducing duplicate procedures, and enhancing transparency and efficiency (e.g., tax exemptions for housing and visa processing). - Improving efficiency and effectiveness of government operations:
Enhancing performance through the use of information technology, increasing accuracy, reducing time, and identifying weaknesses through data analysis to support better policy-making. - Supporting economic development programs:
- Increasing job opportunities
- Simplifying procedures between government and business sectors (providing investors with a clear and stable investment environment)
Position of Jordanian Legislator on E-Government:
- Article 4 of the E-Transactions Law (2015) allows public institutions and municipalities to conduct their transactions electronically.
- It requires the establishment of databases and electronic records for storing, depositing, and issuing data with protection and confidentiality.
- Article 5 requires the use of electronic signature technology certified by the Ministry of Communications and Information Technology.
Limitations of the Law:
Although this is a positive step, it is still limited, as Article (3) excludes certain transactions, including:
- Creation of wills and endowments (waqf)
- Transactions involving disposition of movable and immovable property
- Powers of attorney
- Notices of cancellation or termination of water, electricity, health insurance, and life insurance contracts
- Lawsuits, pleadings, and judicial notifications
- Court decisions
- Securities, except those excluded under special instructions issued under the Securities Law